Shipping policy

Shipping & Delivery Policy

At Jiyana, we aim to make receiving your order as seamless as possible. We offer nationwide delivery across South Africa through our preferred courier partners, PostNet and Courier Guy.

Delivery Options

Customers may choose between doorstep delivery and collection from their nearest PostNet branch, subject to availability. Your preferred delivery method must be selected and the required delivery information completed in the shipping form at checkout before payment.

We value the flexibility of PostNet collection and the convenience it offers our community. Please ensure that your delivery details and selected collection branch are accurate before completing your order.

Delivery Lead Times

Our estimated delivery lead time is *2–3 business days* from dispatch. Delivery times may vary depending on your location, courier operations, and unforeseen circumstances.

Please note that orders are not dispatched on Sundays or public holidays.

Order Dispatch

Orders are processed for dispatch once payment has been confirmed and the required delivery information has been provided. Please ensure that all shipping details are correct to help us deliver your order without unnecessary delays.

For any shipping or delivery enquiries, please contact us through our designated customer support channels.